Our Commitment to Your Satisfaction

At Apollo Group TV, we strive to provide a reliable and enjoyable streaming experience for every customer. Because our products are delivered digitally, this Refund & Returns Policy explains when refunds may be available and how refund requests are handled.

Please read this policy carefully before purchasing a subscription.

Digital Subscription Services

Apollo Group TV provides digital subscription services that are delivered electronically. Since there is no physical product to return, traditional product return procedures do not apply.

If you experience an issue with your subscription, we encourage you to contact our support team first so we can help resolve it as quickly as possible.

14-Day Satisfaction Guarantee

We want you to purchase with confidence. That’s why eligible subscriptions are covered by our 14-Day Satisfaction Guarantee.

If you experience a technical issue that cannot be resolved by our support team within the guarantee period, you may contact us to discuss your available options.

Each request is reviewed individually based on the circumstances.

Before Requesting a Refund

Many common streaming issues can be resolved quickly with assistance from our support team.

Before requesting a refund, we recommend contacting us for help with:

• Account activation

• Device setup

• Login assistance

• Streaming optimization

• Playback issues

• Installation guidance

• General technical support

Our goal is to resolve your issue and help you enjoy the service as intended.

Refund Eligibility

Refund requests may be considered when:

• The request is submitted within the applicable guarantee period.

• Our support team has been given a reasonable opportunity to troubleshoot the reported issue.

• The issue cannot be resolved despite reasonable support efforts.

Each request is evaluated fairly based on the information provided.

Situations That May Not Qualify

Refunds may not be available in situations such as:

• Requests submitted after the guarantee period has expired.

• Incorrect information provided during the order process.

• Device or internet-related issues outside our control.

• Failure to follow installation instructions.

• Change of mind after the service has been successfully delivered and is functioning as intended.

How to Request Assistance

To help us review your request efficiently, please include:

• Full Name

• Email Address

• Order Number

• Purchase Date

• Description of the issue

• Device being used

Providing complete information helps us respond more quickly.

Processing Time

Once your request has been received, our support team will review it as soon as possible.

If additional information is required, we’ll contact you using the email address associated with your order.

Subscription Renewals

Please review your subscription details before completing a renewal.

If you have questions about renewing your subscription, our support team is available to assist you before your purchase is completed.

Need Help?

Most customer questions can be resolved quickly by contacting our support team.

We’re happy to assist with:

• Subscription questions

• Billing inquiries

• Device compatibility

• Installation support

• Technical troubleshooting

• Account assistance

Our priority is helping you enjoy a smooth and reliable streaming experience.

Contact Information

If you have questions about this Refund & Returns Policy or would like to contact our support team, please reach out using the information below.

Email: contact@apollogrouptvi.com

Phone: +1 (234) 288-1749

We appreciate your trust in Apollo Group TV and are committed to providing responsive customer service whenever you need assistance.